Recently instructed Franklins to carry out conveyancing work on a house sale based on a competitive quote. There has been zero communication since completing all of the required paperwork and with an offer accepted on the property, I have been keen to get things going. It has been almost 3 weeks since reaching out and I have been getting nowhere with Franklins. They were very quick to give you a quote and set you up on their system, but their actual conveyancing service is anything but fast or attentive. I would recommend avoiding if you want a smooth and stress-free house purchase or sale.
Fantastic solicitors! Kris was our contact initially, he was attentive and very helpful. We then had a lovely woman called Lauren who was amazing, replied quickly with all the information we needed. I can’t fault them at all, will definitely be recommended to others
My daughter recently purchased a new build property using the conveyancing services of Franklins Solicitors. The service and due diligence provided by Kris and his assistant Lauren throughout the was exemplary especially taking into consideration the very tight deadlines for exchange of contracts and completion imposed by the builder. My daughter was provided with and grateful for the excellent guidance which she required as a first time buyer. I have no hesitation in recommending Franklin Solicitors.
Sold an empty flat at Christmas to a person in rented and sale still hasn't completed. Zero updates on how things are progressing and ignore direct questions. I asked for dates 3 werks ago and no response. The only time you hear from them is when they want a bill paying. Seriously considering going to the Legal Ombudsman over their appalling service... Update on my previous review, due to Franklin's taking so long my buyers mortgage offer expired and they decided that they did not want to get the offer extended and have pulled out, and no longer want to buy at all. Its been 5 days since the sale fell through and nobody from Franklin's has contacted me yet to say the sale is not proceeding, the estate agent notified me. If you wish to sell your property I suggest you do not use Franklin's, in my experience you can believe every 1 star review because they accurately describe my experience of dealing with Franklin's. Luckily my agent sold my property in 2 days , needless to say I will not be using them for this sale. I would not use them again if their services came for free. ....7 days, no contact.
